We will stay on top of everything from answering a call, keeping the customer informed, dispatching right equipment, reminding the driver to have vehicle photos and signed disclaimers to closing out a job with comprehensive notes. We keep your customers informed.

Today’s competitive world requires everyone in an organization to play its part in customer service and satisfaction. Whether it’s the on-road mechanic or the operator sitting behind a computer screen, they are all part of the customer experience and are responsible for excellent customer service delivery. Roadside assistance and towing companies need to make sure all parts of their customer interaction service are effective. As Peter Drucker said, “efficiency is doing the right thing while being effective is doing it at the right time,” so providing the right information and quick assistance is integral for the success of a towing and roadside assistance provider.

With the arrival of affordable mass-produced automobiles, came the roadside assistance service to offer a helping hand to stranded motorists. Over a century later, customers have come to rely on the piece of mind that roadside assistance and towing service offers. Stranded drivers today have higher expectations, demanding quick connection and fast response. A Salesforce study showed that 73 percent of customers expect companies to understand their needs and expectations so, things become more critical in the roadside assistance and towing business as the customers are expecting swift collaboration and reliable communication.

A 2019 Loyalty360 study of global customer service showed that a whopping 95 percent of customers expect businesses to communicate proactively, not reactively. We at Ninja's  Dispatch Service stay on top of everything from live call answering to keeping the customers, and your assistance service drivers informed all the time with our collaborative and well trained operating staff. Prompting drivers to have the vehicle’s photos taken and signed disclaimers, to closing out a job with comprehensive notes for your company records. Our operators have extensive knowledge of towing equipment and understand all the roadside assistance needs of a customer to dispatch the right equipment at the right time.

According to Transparency Market Research, the global roadside assistance market is predicted to reach $32 billion by 2027, which opens up massive opportunities for big as well as smaller players in the towing and roadside assistance service to amplify their share in the pie by offering more robust collaborative and assistive services to drivers and customers.

With Ninja's  Dispatch Service, your customers never have to wait or frown upon an unresponsive service, our patient, positive, and clear communicating staff takes care of all the needs and wants of your towing and roadside assistance customers with utmost proficiency. We understand the importance of rapid response and quick dispatch for the success of your towing and roadside assistance business. That’s why we offer a 24/7 smooth and collaborative service, so you never miss a call to serve your customers.